Frequently asked questions

1) Can I expect a quality product?
Yes. All our activities are accredited to ISO 9001 and based on delivering the highest quality possible, both in products and services, ensuring long-term benefits and optimum performance.

2) Is the equipment 100% legally compliant?
Yes. All equipment is supplied with EC declaration of conformity and instructions for safe use and maintenance.

3) Can I buy the equipment for export?
No. Unfortunately, we are currently accepting orders from England, Wales and Scotland only. However, please let us know if you would like to use our site from overseas and we will review these arrangements.

4) Does the price listed include carriage and VAT
When you look around the shop the prices you see do not include carriage and 17.5% VAT.
You can see the inclusive prices in advance of processing your payment details, if you select your chosen product(s) and go to the check out page all carriage charges(UK mainland only) and VAT will be ready totalled for you.

5) How long will it take my goods to arrive?
Providing products are in stock, we’ll despatch to the address of your choice within
48 hours of receiving your order (or with payments by cheque, once the cheque has cleared) to arrive within 3 working days (Unless special arrangements are agreed in advance). Where products are not in stock or are being made to order, we will advise a despatch date prior to processing your order. We cannot accept any responsibility for losses or damages caused by late delivery. Please understand that the business carrier services we use only deliver within normal business hours (Unless special Saturday delivery has been agreed by phone in advance). A contact name and telephone number would be advantageous to ensure delivery is completed without undue inconvenience, as carriers cannot deliver at pre-arranged times.

6) Are goods from you under any sort of guarantee?
Yes. In addition to the manufacturer’s warranty, goods from stock are supplied with a 30 day money back guarantee which means that if you are not completely satisfied, providing goods are returned to us within 30 days of purchase, in good condition and with original packing, we guarantee to exchange the goods or refund your money. We must be notified by email to complaints@dale-lifting.co.uk within 24 hours of delivery should goods arrive damaged or incomplete. Goods supplied made to order cannot be accepted back for credit. Any special order goods damaged in transit will be rectified.

7) Is it safe for me to give you my email address, personal and credit card details?
Yes. Please note that we take security and privacy issues very seriously. All credit card details submitted on line are securely encrypted before transmission over the internet. This means that shopping on-line with us is not only convenient but also safe and secure.
We can accept all major cards and company procurement purchase cards.

8) Can I still buy from you if I don’t have a credit card?
Yes. We also accept cheques. Select your goods in our on-line shop as normal, then simply print out a copy of the shopping cart showing full carrage and VAT and send it with your delivery details, contact details and full payment (Made payable to Dale & Co. (Ancoats) Ltd.) to Dale Lifting Specialists, Unit 2, Kelbrook Road, Off Stainburn Road, Parkhouse Industrial Estate, Manchester M11 2QA

9) Can my company open a 30 day payment account?
Yes. Subject to approval, provided you are a British registered firm and have been trading over 12 months. Please contact sales@dale-lifting.co.uk , telephone 0161 223 1990 or fax to 0161 223 6767 with your order requirements, company registration number and full address details. Please note that any special on-line prices or special offers may not be available in any credit arrangment. 
                         

10 important reasons to choose Dale Lifting and Handling Equipment Specialists    

1)  As manufacturers and premier agents for leading manufacturers, we have  an uniquely comprehensive range of lifting  equipment, material handling  aids, access equipment and height safety products to buy online, or made to  order.

2) We are delighted to bring you our new re-designed web site.  As well as our familiar range of popular quality products to buy  online,  with full specification and competitive prices - You can now uniquely  specify bespoke products to meet your exact  requirements.

3) Your Satisfaction Guaranteed - Changed your mind? No problem! When you but online, Dale  offers you a 100% ‘No Quibble’ satisfaction guarantee  that allows you to  return an un-used item within 30 days and you choose whether we replace,  refund or credit your account. ‘No  Quibble’ does not include equipment not bought online or products made  to order (See Dale full T & Cs ).

4) Unlike most other web sites with only limited products on offer. If you  can not find your exact product online, we invite you to  complete our  easy-to-use interactive enquiry forms, each is thoughtfully designed for a  specific product - With jargon free multi- choice questions and diagrams,  simply complete the form online. Then, you can either print out for faxing  later or, hit the  submit button for a rapid response. Our expert sales  team will come back to you with full specification and keen prices for the.  With a choice of payment methods on offer, buying the right product could  not be simpler.

5) Based in Manchester at our new (2004) purpose-built headquarters and  production facility, where you can expect the very  latest technology in   product design, manufacture, installation and aftercare. State-of-the-art  tensile testing machines for both  proof loading and destruction testing  with computer generated graphs. With support from our satellite branch in  Preston , we  are ideally placed to service the Northwest region and for   providing sales products nationwide, off-shore and for export  overseas.

6) All equipment and services are backed by our BS EN ISO 2001 quality system  to provide top quality materials and  workmanship. Carefully chosen suppliers with  branded, industry-recognised products.  Where applicable all equipment is  accompanied by the manufacturer’s operating  and maintenance instructions plus declaration of conformity or LOLER report.

7) Talk to a UK call centre where you will find a wealth of experience and an enviable  reputation for quality and service plus an  unique accumulation of skills, knowledge  and long experience plus in-depth understanding of HSE requirements. We  realise that every business is unique and every lifting and handling problem  presents a special challenge and we are waiting  to help you.

8) All orders will be processed immediately Monday to Friday. Except for  made-to-order products, our aim is to normally ship  orders for express delivery  to UK mainland. However, we cannot guarantee an express  service, if goods  are required urgently,  please contact us to discuss special delivery arrangements.  Some larger products requiring pallets may take longer. Carriage  charges for Off-shore  and export orders will be quoted individually.

9) All equipment meets relevant UK and or EU standards and is CE marked.

10) We offer an exclusive facility to shop online by brand name - World  class products available include:  ‘Yale’ Hoists and Winches,  ‘Steerman’   Stackers, Pallet trucks, Machinery Moving Skates, Hydraulic  Jacks, ‘Columbus McKinnon’ hoists,  ‘ Crosby ’ shackles  and Lifting attachments, ‘Camlok’ clamps and  grabs plus many more.